1. Order Placement and Confirmation
- Orders are accepted via our website only.
- After placing an order, you will receive a confirmation email or message with your order details.
- We reserve the right to cancel or refuse any order for reasons such as product unavailability, suspicious activity, or pricing errors.
2. Payment Method
We currently only offer Cash on Delivery (COD) as a payment method.
- Payment must be made in full to the delivery personnel upon receiving your order.
3. Shipping and Delivery
- We offer worldwide shipping.
- Delivery timelines may vary depending on your location and product availability.
- We aim to dispatch all orders as quickly as possible, but we do not guarantee specific delivery dates.
- The customer must be available to receive the parcel and pay at the time of delivery.
4. Cancellations and Returns
- You may cancel your order before it is dispatched. To cancel, contact us at [email protected].
- Returns or exchanges are only accepted for defective or incorrect items. You must notify us within 3 days of receiving the order.
- Returned items must be unused, in their original packaging, and include proof of purchase.
- Return shipping costs are the responsibility of the customer unless the return is due to our error.
5. Intellectual Property
All content on the Selena Holiday website, including product images, graphics, logos, and text, is the property of Selena Holiday and may not be used or reproduced without permission.
6. Limitation of Liability
Selena Holiday shall not be liable for any indirect, incidental, or consequential damages resulting from:
- The use or inability to use our website
- Delays or failures in delivery
- Unauthorized access to user data
7. Privacy
Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal data.
8. Contact Us
If you have any questions or concerns about these terms, please contact us:
📧 Email: [email protected]