At Selena Holiday, we’re committed to delivering your favorite travel and adventure gear right to your doorstep—quickly, safely, and reliably. Please read our shipping policy below for full details on how we process and deliver your orders.

1. Shipping Locations

We proudly ship our products worldwide. Whether you’re exploring mountains, trails, or cities, we’ll make sure your gear finds you—wherever you are.

2. Delivery Method

We currently offer Cash on Delivery (COD) as our only payment method. You pay in cash when your order is delivered.

3. Shipping Timeframes

  • Order Processing Time: 1–3 business days
  • Estimated Delivery Time:
    • Domestic Orders: 4–7 business days
    • International Orders: 10–15 business days

Delivery times may vary depending on your location, customs clearance (for international orders), and courier availability.

4. Shipping Charges

Shipping rates are calculated at checkout based on:

  • Destination country
  • Weight and size of your package

We may occasionally offer free shipping promotions—keep an eye on our homepage or subscribe to our newsletter!

5. Order Tracking

Once your order has been processed and shipped, you will receive:

  • A confirmation email or SMS
  • A tracking number (if tracking is available in your region)

You can track your package using the link provided.

6. Missed Deliveries

  • If you are not available at the time of delivery, the courier may attempt redelivery or contact you directly.
  • Please ensure someone is available at the delivery address to receive and pay for the order.

7. Customs and Import Taxes (for International Orders)

Customers are responsible for any customs duties, import taxes, or other fees imposed by their country. Please check your local customs regulations before placing an order.

8. Delivery Issues

If your package is:

  • Delayed
  • Lost
  • Delivered to the wrong address

Please contact us immediately at [email protected]. We’ll do our best to resolve the issue as quickly as possible.

9. Contact Us

For questions about shipping, delivery times, or tracking, reach out to our team:

📧 Email: [email protected]